Last updated: September 2026
At JustClick we want you to be happy with what you order. If something is not right, you can return or exchange it under the terms below.
7-Day Return Window
You can request a return or exchange within 7 days of receiving your order. Requests made after 7 days may not be accepted.
What can be returned
- Items that arrive damaged, defective or different from what you ordered.
- Items that are unused, in their original condition and packaging, with all accessories, manuals and tags included.
What cannot be returned
- Items that have been used, opened beyond inspection, or damaged after delivery through misuse.
- Items with missing parts, accessories or original packaging.
- Items marked as non-returnable on their product page.
How to request a return
- Contact us within 7 days of delivery by phone or email with your order number.
- For damaged, defective or wrong items, please send clear photos (or an unboxing video) of the product and the parcel.
- We will review your request and tell you the next steps for sending the item back or arranging a replacement.
Refunds
Once we receive and inspect the returned item and approve your request, we will process your refund. Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer or mobile wallet, using the account details you give us.
Original delivery charges are non-refundable, except where the return is due to our error (damaged, defective or wrong item).
Return shipping
If the return is due to our error, we will cover the return shipping. For any other approved return, the return shipping cost is paid by the customer.
Exchanges
If you received a damaged or defective item, we can send a replacement of the same product, subject to stock availability. If it is out of stock, we will refund you instead.
Contact us
JustClick
Phone: +92 302 6039172
Email: shopjustclick.com.pk@gmail.com
Address: Jhang Road, Faisalabad 38000, Pakistan
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